How long is the duration of the CAVALLUNA show?
The CAVALLUNA show lasts 2.5 hours, including a 25-minute intermission.
May I take photographs or videos during the shows?
In general, we are happy to see beautiful pictures or videos – also uploaded on Facebook, Instagram or other social networks. To us, it is however especially important that visiting the show is a very special experience for every person in the audience. Therefore, taking pictures with reflex cameras or other cameras with interchangeable lenses is not permitted. The same applies to filming with professional cameras (e.g. camcorders). Tablets (e.g. iPad or Samsung GALAXY Tab) are not permitted in the arena, either. Guests close to you could feel disturbed by you taking pictures or videos.
Please also keep in mind that taking pictures is only allowed for personal and not for commercial purposes. Members of the press can apply for accreditation with our PR team.
It is prohibited to use your camera flash as this could frighten the horses.Is the show barrier-free, and may I bring a rollator?
Our shows take place in venues that are generally accessible for people with disabilities. Visitors who rely on a rollator are of course welcome to bring it.
Please note, however, that due to stairs, not all seats may be accessible with a rollator in some venues. Additionally, for safety and structural reasons, rollators usually cannot remain at the seat and must be stored at the cloakroom or with event staff.
If you are unsure or have specific requirements, we recommend contacting the venue or our customer service in advance so we can explore individual solutions.
What about parking, toilets, food and drink on site?
This information is available from the venue you are attending. Please check the website or call the service number for the specific venue.
We would like to draw your attention to the fact that we, the organisers of CAVALLUNA, are only short-term tenants of the respective halls. The responsibility for the parking situation on site, the toilet situation, the catering offer and the prices charged for it as well as the security or other hall personnel on site lies exclusively with the respective arena & hall operating companies and their service providers. We have no influence on this. If you have any suggestions or ideas for improvement, please do not hesitate to contact us, but it is preferable to contact the arena directly.
Can I take bags and backpacks to the show?
Safety regulations are set by the hall/arena and we as the organisers have no control over them. In general, the following rules will be applied:
Backpacks of any size, suitcases, motorcycle helmets, notebooks, tablets and buggies are not allowed in the arena. It is also not permitted to bring food or drinks into the arena. Handbags, bags and gym bags larger than DIN A4 (21cm x 29.7cm) are also not allowed. If you cannot avoid bringing a larger bag, in most cases it is possible to store the bag outside the arena for a fee.
Please also check the website of the arena in question for the applicable regulations.
Can I take part or ride in the show?
Such things cannot be done spontaneously - on the one hand for insurance reasons, on the other hand because of the exact timing of the shows. In addition, our teams are professional show riders with many years of experience - they are all among the best in Europe. If you are suitably qualified, you can apply with convincing material at casting@apassionata.com.
When does the Arena open its doors to the public?
The arena usually opens 60-90 minutes before the show. Please arrive early as we have no control over traffic and parking conditions.
What age is recommended for children to attend the show?
Our show is particularly suitable for children from the age of about 3. From this age, little ones can consciously enjoy and experience the fascinating world of CAVALLUNA.
Children under 5 years of age can sit on an adult’s lap free of charge – no separate ticket is required (lap seat).
Children under 5 years also do not need a separate ticket for the stable tour.
It is up to the parents to decide whether the show is suitable for their own child. As there may be louder moments during the show, we recommend that younger children wear hearing protection.
How old do you need to be to visit the show alone?
For the protection of minors and for insurance purposes, children and teenagers may not visit she show without adults until they are 16 years old. If children and teenagers are younger than 16, they must be accompanied by an adult with parental authority or with a written authorisation by one of the legal guardians.
Can I bring my own food and drinks to the event?
Bringing your own food and drinks is generally not permitted.
Exceptions apply if specific foods or beverages are necessary for medical or health reasons. In such cases, we kindly ask you to provide appropriate proof (e.g. a doctor’s note or a diabetes ID).
Please note that security checks, including bag inspections, may be carried out at the entrance. Have your medical documentation ready if needed to ensure a smooth entry.
May I bring my dog or another pet to the show?
Animals are generally not permitted.
Are there discounts on CAVALLUNA tickets?
Yes, we offer various discounts:
• Children under 5 years enter free of charge, but do not have their own seat (lap children).
• Children aged 5 to 12 receive a discount on the regular ticket price.
• In Germany and Austria, pupils, students, trainees, volunteers (e.g. BFD), retirees, seniors, and severely disabled persons (from a disability rating of 80%) receive a discount – with valid ID.
• Severely disabled visitors with the symbol “B” in their disability ID receive a free ticket for their companion and pay the regular price themselves. This free companion ticket is only available via our ticket hotline (not online). The hotline can be found on the city-specific pages under Tickets & Dates.
Please note: Only one discount can be applied per ticket. In the VIP category (available in selected cities), free companion tickets are not possible due to the exclusive catering offer.I lost my ticket, I accidentally disposed of it, or I removed the stub – now what?
Please contact your ticket provider as soon as possible with your proof of purchase (receipt). They will be able to advise you. In most cases a solution can be found.
The control section can usually simply be glued back together. If there is major damage (e.g. the barcode is damaged), please contact your ticket provider.
My ticket is a gift, and I would therefore like to hide the price. Does the ticket remain valid?
Yes, that is no problem. However, please make sure that both the seat number and the barcode are still visible.
Is it possible to exchange or return my tickets?
An exchange or return of tickets is generally excluded. However, you have the option of taking out separate ticket insurance with an insurance provider of your choice. Alternatively, you can pass your tickets on to third parties if you cannot use them yourself.
I purchased a discounted ticket. However, this ticket is now being used by a person not entitled to this discount. What should I do?
Don't worry! You can simply pay the difference (surcharge) to the regular price on the day of the event directly at the box office. However, the reverse is not possible: payouts and subsequent discounts are excluded.
Can I purchase a gift voucher for CAVALLUNA tickets?
Yes, gift vouchers are available and can be redeemed for any CAVALLUNA show in Germany and Austria.
Here’s how it works:
• Choose your desired amount on our website
• Delivery via email (to print out) or by post
• Redeem in our CAVALLUNA Ticket Shop using the voucher code – done!>> Voucher Page
How much does the stable tour cost and how long does it last?
The stable tour costs from €29.90, or 40 CHF in Switzerland, and lasts about 45 minutes.
Each participant requires their own ticket. Children under 5 years can join for free.
More information can be found here: >> To the stable toursIs it possible for my child to take part in the stable tour alone?
Yes, if the child is at least 16 years old. However, it is necessary that you personally hand over your child to the guide of the stable tour and also pick him/her up again at the end of the stable tour. Children up to the age of 15 are only allowed to take part in the stable tour if accompanied by an adult. For this, both child and adult need an admission ticket.
By the way: According to the law for the protection of minors, children and young people under the age of 16 may only enter the arena if accompanied by an adult.
Where is the meeting point for the stable tour and what if I can't find it?
The meeting point is indicated on your ticket and is usually marked with a sign on site – most often in the arena foyer. From there, the group will walk together to the stables or stable tents.
If you have trouble finding the meeting point, the admission or ticket staff will be happy to assist you.Can I take photos or videos during the stable tour?
Smartphones and small-format cameras are welcome – but please without flash.
The following are not permitted:
• Professional cameras (e.g. DSLRs)
• Interchangeable or large lenses
• Commercial use of the footage
Private photos and videos are welcome – and we’d love it if you shared them on social media with us. Don’t forget to tag us!I’m a wheelchair user or I’m severely handicapped. Is it possible for me to take part in the stable tour?
Yes, we will definitely enable you to join the stable tour.
Please note that your companion also needs a ticket. Due to limited capacity, we unfortunately cannot offer free companion tickets for the stable tour.
As the venue conditions vary from place to place, we kindly ask you to email us in advance at service@apassionata.com. This way we can ensure your visit is as comfortable and accessible as possible.
When can I buy tickets for the stable tour?
Be the first to know when Stable Tour tickets go on sale: Follow us on Facebook or sign up for our newsletter to be the first to know.
Can I participate in the stable tour without attending the show?
Unfortunately, this is not possible. You can only take part in the stable tour if you also have a valid ticket for the show on the same day.
Both tickets – for the show and the stable tour – will be checked on site.Am I allowed to pet or feed the horses during the stable tour?
Some of our horses like to be petted very much. Others prefer to be left alone before or after the show. This is why touching the horses is only allowed if the stable tour guide or the owner/rider agrees. However, you should always pay attention to the animals’ reaction. If they turn away or signal that they feel uncomfortable in any other way, you must be respectful. CAVALLUNA is not liable for any damage that is caused in this respect.
Feeding is not allowed, because each horse gets a specially assembled food and has its own feed times. We also want to prevent possible intolerances to treats brought by visitors. Our horses’ wellbeing is ever so important to us.May I ask the riders/actors for autographs?
Just bring a pen and something for the riders to sign – then you will get your autograph as a personal souvenir!
Will I miss part of the show if I take part in a stable tour?
The stable tours always take place before and after the shows. The meeting point is always positioned so you have enough time to get to the show, and you don’t have to leave the show early. You can therefore enjoy the entire show.