FAQ European Tour
Europa Tour
Questions about the show
  • When do the doors open and what’s the duration of the show?

    The arena usually opens between 60 - 90 minutes before the show. The show itself takes about two hours and there is a 25-minute break.

  • How old do you need to be to visit the show alone?

    For the protection of minors and for insurance purposes, children and teenagers may not visit she show without adults until they are 16 years old. If children and teenagers are younger than 16, they must be accompanied by an adult with parental authority or with a written authorisation by one of the legal guardians.

  • Can I take part or ride in the show?

    Spontaneously, this is not possible – for insurance reasons and also due to the exact timing of the show. Generally speaking, our riders are highly qualified and among the best riders in Europe. If you believe you are equally skilled at riding, please feel free to send your application to info@cavalluna.com. 

  • May I take bags and backpacks to the show?

    It is prohibited to take backpacks of any size, suitcases, motorcycle helmets, notebooks, tablets and children’s prams to the arena. Bringing food and drinks is also not allowed. The same applies to handbags, bags and gymnastic bags that are larger than a DIN A4 format (21 cm x 29.7 cm). If you need to bring a larger bag, it is possible to store it outside the hall for a fee. The security regulations are stipulated by the arena. As the organiser, this is not within our responsibility. 

  • May I take photographs or videos during the shows?

    In general, we are happy to see beautiful pictures or videos – also uploaded on Facebook, Instagram or other social networks. To us, it is however especially important that visiting the show is a very special experience for every person in the audience. Therefore, taking pictures with reflex cameras or other cameras with interchangeable lenses is not permitted. The same applies to filming with professional cameras (e.g. camcorders). Tablets (e.g. iPad or Samsung GALAXY Tab) are not permitted in the arena, either. Guests close to you could feel disturbed by you taking pictures or videos.  
    Please also keep in mind that taking pictures is only allowed for personal and not for commercial purposes. Members of the press can apply for accreditation with our PR team.  
    It is prohibited to use your camera flash as this could frighten the horses.

  • May I bring my dog or another pet to the show?

    Animals are generally not permitted.

  • What about parking, bathrooms and food and drinks?

    This information is available from the event location you will be visiting. Please check the respective website or call the service number for the location.

Questions about your ticket
  • Are there any discounts?

    Children up to 4 years enter for free, but they are not entitled to a seat (lap seat). Children from 5 to 12 years receive a discount of EUR 10 off the regular price in the respective category. Pupils, students, trainees, members of the federal volunteer service and pensioners, seniors and disabled persons (degree of disability 80 %) receive a discount of 5 EUR off the regular price in the respective category, provided they present appropriate identification. Severely disabled visitors who need to be accompanied (category “B”) receive a companion ticket and pay the full price for their own ticket. Companion tickets are not available online. They must be booked via the ticket hotline (01806 - 73 33 33). Only one discount can be applied per ticket.

  • I lost my ticket, I accidentally disposed of it, or I removed the stub – now what?

    Please contact your ticket provider immediately with the proof of purchase (receipt). They will help you. We will be able to find a solution in most cases.  

    Often you can easily glue  
    the stub back on. If there is major damage (e.g. the barcode is damaged), please contact your ticket provider.

  • My ticket is a gift, and I would therefore like to hide the price. Does the ticket remain valid?

    Yes, that’s no problem at all. However, please make sure that your seat number is still visible.

  • Is it possible to exchange or return my tickets?

    Exchanging or returning tickets is generally excluded. Many ticket providers will however give you the possibility to take out a specific cancellation insurance. 

  • I purchased a discounted ticket. However, this ticket is now being used by a person not entitled to this discount. What should I do?

    No worries! You can simply pay the difference from the regular price at the box office. However, this is not possible the other way around: payment of excess amounts is excluded. 

  • Is it possible to buy a gift card for show tickets?

    It is possible to buy gift cards for tickets. You can redeem the gift cards for any event. Simply select your desired date and any amount and you will receive your high-quality gift card by post. You can find the gift cards in our ticket shop. 

Questions about the stable tour
  • What does the stable tour cost and how long does it take?

    The stable tour costs EUR 25 and takes about 45 minutes.

  • Is it possible for my child to take part in the stable tour alone?

    Yes, if he or she is 15 years or older. However, you will need to hand your child over personally to the stable tour guide and pick him or her up at the end of the tour. Children 15 years and younger may only take part in the stable tour in the company of an adult. Both – children and adults – require a ticket for the tour.  
    The show is subject to the Youth Protection Act and children under the age of 16 may only enter the arena in the company of an adult. 

  • Where is the meeting point for the stable tour and what should I do if I can’t find it?

    The meeting point for the stable tour is provided on the ticket. From there you will walk to the stables together. If you can’t find the meeting point, please contact the box office staff or the staff at the entrance. 

  • Am I allowed to take pictures or film the horses during the stable tour?

    Small-sized cameras are no problem – but no flash, please! Professional cameras (e.g. reflex cameras) and additional larger lenses are not permitted. Photos and films may not be used for commercial purposes, either – only for private purposes. However, we are happy to see your pics on YouTube or Facebook! 

  • I’m a wheelchair user or I’m severely handicapped. Is it possible for me to take part in the stable tour?

    Go ahead and get your ticket – we will make sure that you can take part in the stable tour! However, the local conditions are different depending on each location. To make sure we can prepare everything properly, please send us an email in advance: service@apassionata.com. 

  • When can I buy tickets for the stable tour?

    Be the first to know as soon as the tickets for the stable tour are available: Follow us on Facebook or subscribe to the newsletter, and you will be informed in good time. 

  • I would just like to take part in the stable tour without visiting the show. Is that possible?

    Unfortunately, this is not possible. You can only take part in the stable tour if you also have a ticket for the respective show. Both the ticket for the show and for the stable tour will be checked.

  • Am I allowed to pet or feed the horses during the stable tour?

    Some of our horses like to be petted very much. Others prefer to be left alone before or after the show. This is why touching the horses is only allowed if the stable tour guide or the owner/rider agrees. However, you should always pay attention to the animals’ reaction. If they turn away or signal that they feel uncomfortable in any other way, you must be respectful. CAVALLUNA is not liable for any damage that is caused in this respect. 
    Feeding is not allowed, because each horse gets a specially assembled food and has its own feed times. We also want to prevent possible intolerances to treats brought by visitors. Our horses’ wellbeing is ever so important to us. 

  • May I ask the riders/actors for autographs?

    Just bring a pen and something for the riders to sign – then you will get your autograph as a personal souvenir! 

  • I’m a wheelchair user or I’m severely handicapped. Is it possible for me to take part in the stable tour?

    The stable tours always take place before and after the shows. The meeting point is always positioned so you have enough time to get to the show, and you don’t have to leave the show early. You can therefore enjoy the entire show.