When do tickets go on sale for the general public?
General public ticket sales will officially begin on 27 April 2026.
What is the policy on refunds and exchanges?
Tickets are non‑refundable unless the event is cancelled.
What types of tickets are available and where can I purchase them?
We offer a variety of ticket types, including VIP Table, First Row, Premium, Cat 1, Cat 2, Cat 3 and Wheelchair. Tickets can be purchased safely and conveniently online through our HK Ticketing (https://hkt.hkticketing.com)
Are there any exclusive discounts for HKJC members?
Yes! As our proud Presenting Partner and Culture Host, the Hong Kong Jockey Club (HKJC) offers its members exclusive discounts on tickets. To enjoy these privileges, members must purchase their tickets by selecting the dedicated member discount ticket categories and enter the promo code to enjoy the discount. Categories include Premium, Cat 1, Cat 2, Cat 3 and Accessible seating.
How long is the duration of the CAVALLUNA show?
The show runs for 2.5 hours, with a 25‑minute break in the middle.
May I take photographs or videos during the shows?
You may take photos or short videos for personal use, but professional cameras, tablets, and flashes are not allowed as they disturb the horses and other guests.
Can I take bags and backpacks to the show?
Safety regulations are determined by the arena, and as organisers we must follow their rules. In general, the following restrictions apply:
- Backpacks of any size, suitcases, motorcycle helmets, notebooks, tablets, and buggies are not permitted inside the arena.
- Food and drinks may not be brought into the arena.
- Handbags, shoulder bags, and gym bags larger than DIN A4 (21 cm x 29.7 cm) are not allowed.If you must bring a larger bag, storage facilities are usually available outside the arena for a fee. Please check the Kai Tak Arena website for the latest regulations: [Kai Tak Sports Park Visitor Info](https://www.kaitaksportspark.com.hk/visitor-info).
What age is recommended for children to attend the show?
The show is suitable for children aged 3 and up. Children under 5 years of age can sit on an adult’s lap free of charge at our shows – no separate ticket is required (lap seat). Every visitor – regardless of age – requires a valid ticket. It is up to the parents to decide whether the show is suitable for their own child. As there may be louder moments during the show, we recommend that younger children wear hearing protection.
Can I bring my own food and drinks to the event?
Outside food and drinks are not allowed, except for medical needs. In such cases, we kindly ask you to provide appropriate proof (e.g. a doctor’s note or a diabetes ID). Please note that security checks, including bag inspections, may be carried out at the entrance. Have your medical documentation ready if needed to ensure a smooth entry.
Are guests allowed to approach or touch the horses?
For safety reasons, guests may not approach or touch the horses.
What language is the show presented in?
The show features English narration with Traditional Chinese and Simplified Chinese surtitles.
Is the show barrier-free, and may I bring a wheelchair?
Yes. KTSP delivers a barrier-free and inclusive event experience, enabling people with diverse needs to comfortably access the facilities and participate in a wide variety of events and activities. The venue's wide range of accessible features includes designated seating for wheelchair users and their companions. Wheelchair tickets are available for HK$895, which includes a complimentary ticket for one minder.
When does the Arena open its doors to the public?
The arena opens 90 minutes before the show. Please arrive early as we have no control over traffic and parking conditions.
How old do you need to be to visit the show alone?
For the protection of minors and for insurance purposes, children and teenagers may not visit the show without adults until they are 16 years old. If children and teenagers are younger than 16, they must be accompanied by an adult with parental authority or with a written authorisation by one of the legal guardians.
May I bring my dog, pet, or service dog to the show?
Pets and animals are not permitted. Exception: Service dogs are allowed, provided you contact us in advance and supply documentation from a recognised organisation or trainer. This documentation must:
- Identify the person requiring the service dog, and
- Confirm that the dog has been individually trained to perform tasks that assist with the person's disability.
Will there be merchandise available for purchase?
Official Cavalluna merchandise will be available at the venue.
Where is the CAVALLUNA show held in Hong Kong?
The show will be held at the newly opened Kai Tak Sports Park (KTSP), Kai Tak Arena, Hong Kong's premier mega-events venue located at the former Kai Tak Airport site in Kowloon.
Are there other public transport options besides the MTR?
Yes! Several franchised bus and minibus routes service the area. If you are travelling from Hong Kong Island, you can take the ferry from North Point to the nearby Kowloon City Ferry Pier. For visitors travelling from the Greater Bay Area, cross-boundary coaches offer seamless connections to and from the park. (https://www.kaitaksportspark.com.hk/en/getting-here)
Are there food and dining options available at the venue?
Yes, Kai Tak Sports Park features the Kai Tak Mall and Dining Cove, which offer a diverse range of shopping and dining options. You can easily grab a meal or refreshments before or after the show. (Please remember that bringing outside food and drinks into the arena itself is generally not permitted).
How do I get to Kai Tak Sports Park by MTR?
Getting to the venue is highly convenient via the MTR Tuen Ma Line. You can alight at either Kai Tak Station (Exit D) or Sung Wong Toi Station (Exit D). If your event is located at the Kai Tak Arena, getting off at Kai Tak Station is highly recommended for the quickest access. (https://www.kaitaksportspark.com.hk/en/getting-here)
Can I drive and park at Kai Tak Sports Park?
For those driving, three carparks are available within the precinct: Stadium Carpark, Arena Carpark, and Dining Cove Carpark. There are also designated drop-off and pick-up areas for taxis and private cars. However, please note that special traffic and parking arrangements are often implemented during event days. We strongly encourage visitors to use public transport to ensure a smooth journey and avoid traffic congestion. (https://www.kaitaksportspark.com.hk/en/getting-here)
What transportation options are available after the show?
After evening shows, MTR and bus services remain available. Taxis and private cars pick‑up zones are located outside the Arena.