When do tickets go on sale for the general public?
General public ticket sales will officially begin on 27 April 2026.
Is it possible to exchange or return my tickets?
An exchange or return of tickets is generally excluded. However, you have the option of taking out separate ticket insurance with an insurance provider of your choice. Alternatively, you can pass your tickets on to third parties if you cannot use them yourself.
What types of tickets are available and where can I purchase them?
We offer a variety of ticket types, including…..[TBC] Tickets can be purchased safely and conveniently online through our HK Ticketing (https://hkt.hkticketing.com)
What is the policy on refunds and exchanges?
Tickets are non‑refundable unless the event is cancelled.
Are there any exclusive discounts for HKJC members?
Yes! As our proud Presenting Partner, the Hong Kong Jockey Club (HKJC) offers its members exclusive discounts on tickets. To enjoy these privileges, members must purchase their tickets by logging into the dedicated HKJC member portal.
How long is the duration of the CAVALLUNA show?
The show runs for 2.5 hours, with a 25‑minute break in the middle.
May I take photographs or videos during the shows?
You may take photos or short videos for personal use, but professional cameras, tablets, and flashes are not allowed as they disturb the horses and other guests.
What about parking, toilets, food and drink on site?
This information is available from the venue you are attending. Please check the website or call the service number for the specific venue. We would like to draw your attention to the fact that we, the organisers of CAVALLUNA, are only short-term tenants of the respective halls. The responsibility for the parking situation on site, the toilet situation, the catering offer and the prices charged for it as well as the security or other hall personnel on site lies exclusively with the respective arena & hall operating companies and their service providers. We have no influence on this. If you have any suggestions or ideas for improvement, please do not hesitate to contact us, but it is preferable to contact the arena directly.
When does the Arena open its doors to the public?
The arena usually opens 60-90 minutes before the show. Please arrive early as we have no control over traffic and parking conditions.
How old do you need to be to visit the show alone?
For the protection of minors and for insurance purposes, children and teenagers may not visit the show without adults until they are 16 years old. If children and teenagers are younger than 16, they must be accompanied by an adult with parental authority or with a written authorisation by one of the legal guardians.
May I bring my dog or another pet to the show?
Animals are not permitted.
Will there be merchandise available for purchase?
Official Cavalluna merchandise will be available at the venue.
What language is the show presented in?
The show features English narration with Traditional Chinese and Simplified Chinese surtitles.
Is the show barrier-free, and may I bring a rollator?
Our shows take place in venues that are generally accessible for people with disabilities. Visitors who rely on a rollator are of course welcome to bring it. Please note, however, that due to stairs, not all seats may be accessible with a rollator in some venues. Additionally, for safety and structural reasons, rollators usually cannot remain at the seat and must be stored at the cloakroom or with event staff. If you are unsure or have specific requirements, we recommend contacting the venue or our customer service in advance so we can explore individual solutions.
Can I take bags and backpacks to the show?
Safety regulations are set by the hall/arena and we as the organisers have no control over them. In general, the following rules will be applied: Backpacks of any size, suitcases, motorcycle helmets, notebooks, tablets and buggies are not allowed in the arena. It is also not permitted to bring food or drinks into the arena. Handbags, bags and gym bags larger than DIN A4 (21cm x 29.7cm) are also not allowed. If you cannot avoid bringing a larger bag, in most cases it is possible to store the bag outside the arena for a fee. Please also check the website of the arena in question for the applicable regulations.
What age is recommended for children to attend the show?
The show is suitable for children aged 3 and up. Children under 5 years of age can sit on an adult’s lap free of charge at our shows in Germany, Austria and Switzerland – no separate ticket is required (lap seat). This also applies to the stable tour. For international tour dates, different regulations may apply. In Belgium, for example, every visitor – regardless of age – requires a valid ticket. It is up to the parents to decide whether the show is suitable for their own child. As there may be louder moments during the show, we recommend that younger children wear hearing protection.
Can I bring my own food and drinks to the event?
Outside food and drinks are not allowed, except for medical needs. In such cases, we kindly ask you to provide appropriate proof (e.g. a doctor’s note or a diabetes ID). Please note that security checks, including bag inspections, may be carried out at the entrance. Have your medical documentation ready if needed to ensure a smooth entry.
Are guests allowed to approach or touch the horses?
For safety reasons, guests may not approach or touch the horses.
Where is the CAVALLUNA show held in Hong Kong?
The show will be held at the newly opened Kai Tak Sports Park (KTSP), Hong Kong's premier mega-events venue located at the former Kai Tak Airport site in Kowloon.
Are there other public transport options besides the MTR?
Yes! Several franchised bus and minibus routes service the area. If you are travelling from Hong Kong Island, you can take the ferry from North Point to the nearby Kowloon City Ferry Pier. For visitors travelling from the Greater Bay Area, cross-boundary coaches offer seamless connections to and from the park. (https://www.kaitaksportspark.com.hk/en/getting-here)
Are there food and dining options available at the venue?
Yes, Kai Tak Sports Park features the Kai Tak Mall and Dining Cove, which offer a diverse range of shopping and dining options. You can easily grab a meal or refreshments before or after the show. (Please remember that bringing outside food and drinks into the arena itself is generally not permitted).
How do I get to Kai Tak Sports Park by MTR?
Getting to the venue is highly convenient via the MTR Tuen Ma Line. You can alight at either Kai Tak Station (Exit D) or Sung Wong Toi Station (Exit D). If your event is located at the Kai Tak Arena, getting off at Kai Tak Station is highly recommended for the quickest access. (https://www.kaitaksportspark.com.hk/en/getting-here)
Can I drive and park at Kai Tak Sports Park?
For those driving, three carparks are available within the precinct: Stadium Carpark, Arena Carpark, and Dining Cove Carpark. There are also designated drop-off and pick-up areas for taxis and private cars. However, please note that special traffic and parking arrangements are often implemented during event days. We strongly encourage visitors to use public transport to ensure a smooth journey and avoid traffic congestion. (https://www.kaitaksportspark.com.hk/en/getting-here)
What transportation options are available after the show?
After evening shows, MTR and bus services remain available. Taxis and ride‑hailing pick‑up zones are located outside the Arena.